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Product Managers in product development often overburdened with requests sent by customers and prospects. They send requests by email, ask for features by phone, provide feedback in live meetings. Usually product manager has dozens of Excel spreadsheets, Word documents, hundreds of emails filled with requests. It is really hard to remember all expectations and important requests.

TargetProcess provides unified way to manage requests from the different sources.

As a product owner you may track requesters and all their requests in one place. Customers will be happy to know their requests states and discuss requests.

It is possible to create User Stories, Bugs and Features right from requests. Track related requirements in Requests list and Request View. See related requests in User Story View, Bug View and Feature View.

So Help Desk powers communication between Customers/End Users, Product Owners and Development Team.

1. Customer may send request and see its state.
2. Product Owner may manage requests from different sources in one place and create requirements from requests.
3. Development Team may see Requirement-to-Request trace and manage customers expectations in the most efficient way.

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